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How new solutions are making multi-agency collaboration easier and faster

When an emergency situation arises, the police department is typically the first responder to be notified. But, depending on the size and scope of an event, the response needed can be as diverse as it is far-reaching.

Imagine a street closure as a result of a severe weather event. Fallen trees have taken out power lines, crushed cars, and caused flooding, or perhaps even a fire. To ensure public safety and business continuity, this situation may require response from organizations across the public, private and voluntary sectors—calling on fire and health services, utility providers, transportation and the municipality, to name a few.

Similarly, imagine a scheduled event, such as a political rally in a public space. With hordes of people gathering in such close proximity—creating the potential for a public disturbance or a riot—several agencies and organizations would have to collaborate in advance to plan, anticipate, prevent and, if necessary, respond.

Challenges and limitations

No matter when and how an emergency strikes, managing communication efforts with outside agencies and organizations can be a source of great difficulty for the police department in charge. It can be a huge strain on IT infrastructure and network systems, and it can interfere with the day-to-day operations of dispatch call centres.

Competing demands and pressures present another challenge. Often in an emergency, the information available to support decision-making is incomplete, inaccurate or ambiguous. Each organization will have its own responsibilities, capabilities, information and priorities. Without overarching coordination and information sharing, perceptions of the same situation may differ between organizations and even within a single organization. This can result in conflicting actions and hazards.

For those reasons and many others, having one common operating picture—a central hub where all relevant information is distributed from or uploaded for the various agencies and organizations involved—eliminates duplicity, wasted time and valuable resources.

Why Intergraph Planning & Response is a trusted solution

Intergraph Planning & Response from Hexagon Safety & Infrastructure is an application that can be used by emergency operation centres and mobile command staff to manage these major events and emergencies. Users can coordinate information and resources among diverse organizations at the strategic and tactical levels. Seamless integration with PSAP dispatch systems enables additional coordination at the operational level, ensuring efficient and effective processes and collaboration for both planned major events and unplanned disasters and emergencies.

Aside from providing inter-agency collaboration, Intergraph Planning & Response gives agencies the ability to interface with external systems, like city road networks and cameras, internal web pages and access to CAD information. This ability to interface with other systems reduces the number of people needed to communicate with external agencies as well as reduces communication time. It even captures all of the activities during a special operation or an event, providing the organization or agencies with in depth analytics. Then as each operation is completed, IPR can be used to review and analyze how an operation transpired.

To access a series on Canadian roadshows and learn more about this technology, please visit:  http://go.hexagonsi.com/Roadshow-ALL2016