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Ontario Residential Contractors Take Note:  Your Business will be affected by New Changes to the Consumer Protection Act

New regulations are taking affect under the Ontario Consumer Protection Act as of March 1, 2018.  Designed to curb door-to-door sales, the new rules will reach beyond those unsolicited transactions and will affect all "direct agreements" for HVAC equipment and other household appliances that are signed in the home.  Contractors will not be able to solicit, negotiate or complete an agreement for prescribed products at the consumer's home unless the consumer has requested the contractor to attend for that purpose. Any contract signed by a customer must now also include certain specified disclosures.  Contravening the new regulatory requirements may result in significant penalties.

HRAI has been in active discussions with the Ministry of Government and Consumer Services about these regulations and their impact on the industry.  Enforcement will be a challenge and questions remain about what criteria will be used to determine products covered (or exempted) from the regulation.  Of immediate concern however, are the deadlines for compliance.  HRAI pointed out that the regulation concerning contract language did not get announced till late January, leaving very little time for contractors to make the necessary changes to be in compliance.

On February 27, 2018 the MGCS announced that some of the compliance dates have been extended.  To ensure consumer protection in consumer agreements, the amending regulation will extend current applicable contract disclosures for water heaters to May 1, 2018, as well as the current contract disclosure requirements for all other direct agreements under the Consumer Protection Act for other prescribed goods and services to May 1, 2018.   As of May 1, 2018, businesses contracting for the prescribed goods and services will be required to meet the new contract disclosures outlined in the Minister’s Regulation.

This comes as good news to some Ontario residential contractors. HRAI urges residential contractors in Ontario to educate themselves on these new rules and a good start will be to attend this newly added Learning Forum session.   Register for CMPX Show and get access to the learning forum today.

Session Details:

March 21, 2018   |   2:45 pm to 3:45 pm

Speaker:  Nick Robins, Ministry of Government and Consumer Services

Learning Forum, Show Floor Theatre   |   Metro Toronto Convention Centre