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For participating contractors in the Ontario Save on Energy Heating & Cooling Incentive Program, HRAI has compiled some tips to help prevent your customer’s incentives from being declined.

This week’s top three reasons for declined submissions were:

#1: The Furnace Model Number is different from the one indicated on the proof of purchase submitted.

#2: The address provided on the proof of purchase submitted does not match the online incentive form.

#3: The name provided on the proof of purchase submitted does not match the online incentive form.

 

Here are some tips on how you can help limit the amount of declined claims and keep your customers happy without delay.

Take your time! Make sure the invoice matches your online claim form exactly; here are some common errors made during the submission process:

#1: The Furnace Model Number is different from the one indicated on the proof of purchase submitted

The model number on your invoice must match the online claim form exactly, if there is even one character off, the claim will be declined.

#2: The address provided on the proof of purchase submitted does not match the online incentive form.

Include the entire address on the invoice, this means ensuring you include the city and postal code.  There are a number of claims declined when invoices are missing the postal code and/or city. **If applicable please also ensure you include Rural Route # (RR#) and P.O. Box.

#3: The name provided on the proof of purchase submitted does not match the online incentive form.

The customer’s first and last name both need to be indicated on the invoice and must be spelled correctly matching on both the invoice and claim form.  If the customer’s first name is missing from the invoice the claim will be declined.  As a result, there have been a number of claims declined due to spelling mistakes and omitting the customer’s first name.

For more information or to clarify any of these issues feel free to contact Nichola Welsh at nwelsh@hrai.ca.