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AnswerPlus is the ONLY 24/7 answering service to provide a specialized team of Customer Service Receptionists (CSRs) dedicated to answering calls just for the HVACR Industry. Their specialized team of CSRs understand the HVACR industry and its language.

 Stay focused on your business growth with The Answerplus Advantage:

  • Intensive Training – AnswerPlus “HVACR” CSRs have been certified to handle a variety of HVACR calls. Their CSRs receive specific training in the techniques necessary to calm distraught callers, obtain critical information, and make crucial decisions in a timely fashion.
  • Urgent Call Response – AnswerPlus Professional CSRs screen for urgency, gather complete details, and dispatch service calls according to your protocol, after business hours or around the clock.
  • Virtual Receptionist – AnswerPlus provides a warm, professional greeting to every caller, determining their needs and transferring the caller to the appropriate personnel.
  • Help Desk – AnswerPlus CSRs use sophisticated scripting, your website, and information you provide to answer inquiries for your customers, any time, day or night.

Exclusive for HRAI members in good standing:  AnswerPlus will waive any setup, programming and training fees (typically charged at $85.00 per hour), as well as receive a special rate package.

For more information, please visit www.answerplus.ca or call 1-866-615-3433