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As readers will know, HRAI has been actively seeking solutions to the ongoing problem of unethical door-to-door HVAC equipment sales for some time.  Though the problem originated in Ontario, it has also worsened in other parts of the country, notably Winnipeg and Calgary.

In October it was reported that the well-intended but poorly drafted legislation proposed by MPP Yvan Baker was challenged by HRAI, CIPH and CWQA because of its potentially devastating impacts on all forms of in-home HVAC equipment sales, including those initiated by the customer.  If passed, the legislation would have seriously hurt not only HVAC businesses across Ontario, but all consumers, as it would limit their purchases to retail settings.

HRAI’s protests were clearly heard by the Minister of Government and Consumer Services (MGCS) Marie-France Lalonde.  On November 3rd, the Minister introduced new government legislation – Bill 59, the “Putting Consumers First Act” (which in addition to door-to-door sales of HVAC products tackles two other consumer issues: licensing of home inspectors and payday loans).

The announcement was not a big surprise.  In a meeting with Assistant Deputy Minister (ADM) Frank Denton on October 3rd, HRAI and CWQA were advised that a “solution” to the Bill 14 problem might come soon.  Mr. Denton pointed to the September 23rd “Mandate Letter” issued by the Premier to the Minister of Government and Consumer Services, which included a directive to “expand protections to help consumers deal with unscrupulous door-to-door salespeople trying to sell home appliances.” HRAI was advised at that time that the Minister agreed with the industry that Bill 14 was not the right solution to the problem.

Though Yvan Baker was thanked at the news conference by the Minister as a contributor and supporter of this new legislation, the new Bill 59 effectively renders Bill 14 obsolete.  More importantly, it takes a different approach to the door-to-door sales problem than Mr. Baker’s bill did.  The focus in this legislation is still on equipment sales contracts signed in the home, but only those that were not initiated by the homeowner.  The key clause on which the legislation now relies reads as follows:

No supplier shall, while at a consumer’s dwelling or at any other prescribed place, solicit the consumer to enter into a direct agreement for the supply of prescribed goods or services or enter into such an agreement unless the consumer has initiated contact with the supplier and has specifically requested that the supplier attend at the consumer’s dwelling or the other prescribed place for the purpose of entering into such an agreement.

The consequences of contravening this requirement are also severe, including progressive fines and even a provision that a supplier who contravenes the Act might risk forfeiting their equipment to the purchaser, with no expectation of compensation.

There are elements in the Bill that require clarification.  For example. It is not clear what is meant by “any other prescribed place”.  And while the legislation clearly okays customer-initiated sales calls, it is not clear what the contractor’s options are for “upselling” while in the home (i.e. will contractors be required to limit the scope of their offerings the details of the original customer request?).  There may be other problems as well.  To fully appreciate the implications of the proposed changes, they must be reviewed in the context of the relevant sections of the Consumer Protection Act, which this Bill amends.

HRAI is analysing the wording of this legislation carefully to ensure it targets the problem correctly without penalizing legitimate businesses.

Government officials expect that this bill will get through third reading and into committee by end of January so it will be very important for HRAI and the industry to develop a response and a position of support or opposition.  The good news is that the Ministry is very eager to have industry involved in the process, a welcome contrast to the approach taken by Yvan Baker. 

For more information on Bill 59, follow these links:

  1. Government news release
  2. CBC News coverage
  3. Full text of Bill 59  (Note: the relevant part is on pp 52-53)
  4. Mandate Letter from Premier to Minister Lalonde

For more information, contact Martin Luymes at 1-800-267-2231 ext. 235 or email mluymes@hrai.ca.