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Participating contractors in the Save on Energy Heating and Cooling Program have until July 8th, 2017 to enter their customer's incentives for installations occurring until June 30, 2017.

If you wish to participate in, and offer incentives for, the new Save on Energy Heating and Cooling Program starting July 1, 2017, contractors will be required to complete the re-registration process which includes completing the following tasks:

  • Sign the new Participation Agreement Click Here
  • Contractor technicians to complete the updated online training - To be announced.
  • Complete the updated online orientation - To be announced.
  • Ensure HRAI has updated copies of all required licenses and documents

Please forward your company's updated documents required and ALL PAGES of the signed Participation Agreement to HRAI via:  E-mail: heatingcoolingincentive@hrai.ca or Fax: 905-602-1197.

IESO will send out communication as soon as the updated Training and Orientation are available for contractors (we anticipate sometime the week of July 1st, 2017)

Contractors must be fully registered in order to submit applications. However, given the tight timelines between now and July 1, 2017, the IESO will allow a grace period for retroactive submissions of eligible equipment installed on or after July 1, 2017 for contractors that complete registration by August 14, 2017.

For clarity, any contractors who complete their re-registration after the August 14, 2017 deadline, will be solely responsible for honouring incentives promised to their customers prior to their registration.

Please note: Only those contractors that have completed their registration will be listed as Participating Contractors on the customer-facing Contractor Look-Up Tool.

As indicated in the previous correspondence, the IESO will be removing the CAC incentives for the SEER 14.5 & 15 (EER 12 & 12.5) from the program as of June 30, 2017 and will be introducing incentives for the products linked-to below starting July 1, 2017. 

Click Here for full details on the new eligible products coming July 2017.

Program Support for Contractors:

HRAI Inquiries   1-800-267-2231

Contractor Registration / Account Support

Assistance with registration, online profile (adding new technicians/users, update company information, etc.), login issues, or general initiative information.  Jessica Findlay, ext 236 or jfindlay@hrai.ca.

Contractor Claim Support

Assistance with claims, understanding declined claims, or correcting customer claims. Nichola Welsh, ext 244 or nwelsh@hrai.ca.

Equipment Listings / Complaints / Audits

Assistance with adding furnace or AHRI listings online, place complaints, or recommend installation audits. Sarah Coleman, ext 248 or scoleman@hrai.ca.