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As the IoT automates processes in buildings, service management, traditionally enterprise-centric, must integrate human and machine processes, across building portfolios, and across enterprise boundaries.    

BuiltSpace extends digital service processes across enterprise boundaries, with a peer-to-peer service management platform. Documentation of the actual service transaction (PM inspection, quote, work order, approval, invoice) is completed within the platform, on a shared asset register, with service records created in real time.

 At the core of this platform are digital building repositories shared by invitation, and connected to the physical building by bar code. Each digital building establishes a permanent database for equipment registers, floor plans, service records, building documentation, and optionally energy/operational trends gathered through remote analytics. This puts the “Smart” in Smart & Connected Buildings.

Using the BuiltSpace platform, building operators gain real-time visibility and accountability for services completed and across all service providers. Service providers will complete tasks more quickly (measurably reducing hours per work order, and the number of truck rolls) based on having better information and processes in place. Building operators no longer have to ask “Was the work completed?” Every transaction has equipment-level history and provenance, from fault-to-pay.

The greatest opportunity in operational and energy efficiency is not in the installation of new and clever technologies to make individual buildings Smart; it is in Smart Processes that organize the collective knowledge of people that know these buildings, and using that knowledge to make changes that vastly improve the comfort, reliability, serviceability and efficiency of the buildings. 

Over 40 service providers are using BuiltSpace to document all service interventions for 10,000 buildings. For more information, contact Rick Rolston at rick@builtspace.com.

Article provided by BuiltSpace Technologies.